FAQ - Other

Anything not covered in the other categories may be found in here.

• Reset Bet Angel and install as new

  Sometimes, a configuration file may become corrupt or there may be problems with some features of Bet Angel that you cannot easily solve. This may mean resetting Bet Angel and re-installing as new. Be...

• Antivirus software identifies Bet Angel as malicious

  Some anti-viruses can give a false positive and falsely identify Bet Angel as malicious. Sometimes, the software will quarantine the file and this will make it impossible to install. Try the following...

• Can log in but can't place bets

  If you have 2-step authentication active with Betfair and you log into Bet Angel using a version earlier than 1.34.2 you will not be able to place bets. Download the latest version here - www.betangel...

• Windows Installer Error - This installation package could not be opened. Verify the package exists and that you can access it.

  This is a Windows error and indicates a problem with either: - The downloaded file - You are not logged in with administrator rights - The Windows Installer itself - Corrupted system files The first t...

• Cannot log in with the details provided

  This error can occur if: You have zero account balance with Betfair You have chosen to use 2-Step Authentication with your Betfair account and have not appended the code after your password. You have ...

• You do not have permission to use the Betfair API.

  This error is usually caused by a number of things. You have a message waiting on Betfair that is temporarily blocking your account. You are not allowed to access Betfair via the API from your country...

• "unable to read oldcomms setting from configuration"

  This error can occur for any of the following reasons: Bet Angel is unable to find a certain file required to start up Bet Angel. You should un-install Bet Angel and then re-install using a fresh down...

• Where has the Guardian Ribbon bar gone?

  You can minimise the Ribbon at the top of Guardian by double clicking on a menu item to hide/unhide. You can also right click on the ribbon once it is open and select 'Minimise the ribbon....

• Using Bet Angel abroad, overseas or in different countries

  If you wish to use Bet Angel abroad please be aware that restrictions on betting activity may prohibit you from using it in certian countries. These restrictions vary from one country to the next. Unf...

• When installing Bet Angel it is trying to install different software?

  The self extracting version of our software extracts to a temporary area on your PC and then automatically runs setup.exe.  If it is installing something else then some other software you have previou...