Anything not covered in the other categories may be found in here.
If you are using Windows 7 (or later) you can experience issues with Guardian freezing and/or the software crashing completely. The markets load okay but when you select a market the cursor shows the ...
To check the ping to betfair: Download Microsoft PsTools suite from https://technet.microsoft.com/en-gb/sysinternals/bb896649.aspx Once installed, open a command prompt and run the PsPing tool. Use th...
You can use Excel to modify positions e.g. You may wish to green all or perhaps cancel all. This is very useful to prevent orders being missed, taken in play according to your strategy. You can set th...
If you use a looped macro within Excel and connect to Bet Angel you may find the live market data will no longer update whilst the macro is running. This is due to Excel giving priority to the macro a...
It is possible for two or more selections in a market to have identical prices. When using automation you can choose to bet on selection in 'Position x sorted in order of favouritism'. When using this...
In response to demand to enable more ladders to be displayed on the screen at any one time, we introduced flexible ladder layout options. However, when disabling the Market Depth and Greening columns ...
Occasionally, you may need to send a screen shot of Bet Angel into Support. These can be useful to show settings, error messages and so on when diagnosing a support incident. There are many ways to ta...
Users in Denmark are required to enter a NemID during login. Both Bet Angel Professional & Bet Angel Trader support this method of login if you tick the 'Interactive Log In' tick box on the Log In sc...
This error can appear for a number of reasons: if you are running Excel from a network location rather than a local hard drive. Bet Angel will not work with cloud based versions of Excel. Make sure Ex...
Occasionally, Windows will not close a previous session of Bet Angel when you exit or close and you will see this message when you next try to start Bet Angel: To solve this use Windows task manager t...
