Start a conversation

FAQ - Other

Anything not covered in the other categories may be found in here.

  • Excel and timed commands

    You can use Excel to modify positions e.g. You may wish to green all or perhaps cancel all. This is very useful to prevent orders being missed, taken in play according to your strategy. You can set th...

  • Excel not updating data when running macro

    If you use a looped macro within Excel and connect to Bet Angel you may find the live market data will no longer update whilst the macro is running. This is due to Excel giving priority to the macro a...

  • Automation with identically priced selections

    It is possible for two or more selections in a market to have identical prices. When using automation you can choose to bet on selection in 'Position x sorted in order of favouritism'. When using this...

  • Ladder view word wrapping or P&L hidden

    In response to demand to enable more ladders to be displayed on the screen at any one time, we introduced flexible ladder layout options. However, when disabling the Market Depth and Greening columns ...

  • How do I take a screen shot?

    Occasionally, you may need to send a screen shot of Bet Angel into Support. These can be useful to show settings, error messages and so on when diagnosing a support incident. There are many ways to ta...

  • No API permission in Denmark

    Users in Denmark are required to enter a NemID during login.  Both Bet Angel Professional & Bet Angel Trader support this method of login if you tick the 'Interactive Log In' tick box on the Log In sc...

  • Unable to open Excel - Exception Retrieving the COM class factory for component with CLSID...

    This error can appear for a number of reasons: if you are running Excel from a network location rather than a local hard drive. Bet Angel will not work with cloud based versions of Excel. Make sure Ex...

  • 2 Instances of Bet Angel are now running....

    Occasionally, Windows will not close a previous session of Bet Angel when you exit or close and you will see this message when you next try to start Bet Angel: To solve this use Windows task manager t...

  • Reset Bet Angel and install as new

    Sometimes, a configuration file may become corrupt or there may be problems with some features of Bet Angel that you cannot easily solve. This may mean resetting Bet Angel and re-installing as new. Be...

  • Antivirus software identifies Bet Angel as malicious

    Some anti-viruses can give a false positive and falsely identify Bet Angel as malicious. Sometimes, the software will quarantine the file and this will make it impossible to install. Try the following...