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FAQ - Other

Anything not covered in the other categories may be found in here.

  • What are the difference's between Bet Angel Trader and Bet Angel Professional

    We have two versions of the Software Bet Angel Trader contains the essential tools you need for an easy to use and cost effective experience Bet Angel Professional is the Ultimate Trading Toolkit cont...

  • I haven't received a reply to my email?

    Please ensure you have checked any spam/junk folder, replys can often be directed straight into one of these folders by your email providers.  Also please make sure you add the domain @betangel.com to...

  • Practice mode - account suspended - Commercial usage profile

    We have been made aware by Betfair that heavy use of Practice Mode may place your Betfair account at risk of suspension. Normal use should not cause any problems but continued and ongoing use of pract...

  • Resources and Further Help

    The following resources will help you get started with Bet Angel Professional and give you some help in starting on a profitable journey. Whilst we cannot give answers to general questions such as 'Ho...

  • I'm Getting 'Error 1500' When Installing Bet Angel

    When trying to instal any versions of Bet Angel if you get a message saying;  'Error 1500 there is already an installation in progress'  This is a general error thrown by the Windows 10 installer rath...

  • I haven't had a response from support

    If you haven't received a reply from support to your query whether through the form on this page or email, that's significantly unlikely. That probably means we have replied but you haven't seen our r...

  • Norton Anti-virus (SONAR)

    We get a lot of support requests from concerned users of Norton anti-virus products. For some reason Norton SONAR flags Bet Angel as a potentially dangerous file when it is in fact 100% safe. This is ...

  • Windows 10

    We tested Bet Angel on a pre-release candidate of Windows 10 and it worked well. We have since tested it on a full release and it also works very well. Obviously you may experience driver issues with ...

  • Guardian Freezes loading a market

    If you are using Windows 7 (or later) you can experience issues with Guardian freezing and/or the software crashing completely. The markets load okay but when you select a market the cursor shows the ...

  • PING and response times

    To check the ping to betfair: Download Microsoft PsTools suite from https://technet.microsoft.com/en-gb/sysinternals/bb896649.aspx Once installed, open a command prompt and run the PsPing tool. Use th...