FAQ's - Bet Angel General

Frequently asked questions on Bet Angel and related topics.

• Can I switch my computer off and still use offsetting and stop losses?

  No. When placing any type of bet that requires the software to manage the position you will need to leave your computer switched on and Bet Angel running. The betting exchange will not manage your pos...

• I have a new computer, how do I transfer the software to this new computer.

  All you need to do is to download the software from our website and install it on your new computer. You can then log in again as normal. You do not need to re-register. Simply log in using the userna...

• Does your software have audio alerts for market suspensions?

  Yes, the software has audio alerts for suspensions and other market activity. There are pre-recorded sounds but you also also record your own sounds to use....

• I'm going on holiday - can you suspend my account?

  The terms of the licence does not include holiday breaks and there is no mechanism to implement this. Unfortunately, a temporary suspension of your account for holidays is therefore not possible....

• Do you have an affiliate scheme?

  We recently started a new affiliate scheme, which you can sign up to here: - https://getdpd.com/programsignup/21493 The scheme currently only applies to 'Bet Angel - Trader' licenses initially while w...

• What exchanges is Bet Angel compatible with?

  Bet Angel works on the Betfair and Betdaq betting exchanges. You can download these version independently of each other here: - https://www.betangel.com/download/ Bet Angel is currently not compatible...

• Bet Angel only displays three prices / three odds / traded volume is missing

  If you are unable to see the full market depth and/or traded volume figures in the right column and your ladder screen looks like this and you have ensured both options highlighted below are ticked in...

• I still get a message my account expires despite buying a serial number

  I've bought a new serial number but I'm still getting a message that my account expires soon. When you renew or buy Bet Angel for the first time you will need to register a serial number to activate y...

• When I try and log in, I get the message 'pending password change'

  This is a message generated by Betfair indicating that they want you to log into your account to change your password. You will need to log into your Betfair account on their website and follow the in...

• The order of runners keeps changing

  On the one click screen you have the ability to arrange and sort columns. You would do this by clicking and / or moving the header of each column. If you have clicked this accidentally the order of th...