Start a conversation

FAQ's - Bet Angel General

Frequently asked questions on Bet Angel and related topics.

  • Is there a manual or user guide available?

    Yes, there is an extensive user guide. You can view it here. You can browse the full guide using the navigation tree or use the search tab if looking for something specific.   The quick links tab will...

  • Where can I download Bet Angel?

    You can download Bet Angel all versions at: - https://www.betangel.com/download/ Here are some direct links: - https://www.betangel.com/download/?product=BetAngelPro  https://www.betangel.com/download...

  • How do I sent a ticket to / contact support?

    Click on the 'Contact support' link on the top right of this screen. If you can't find that link you can click here: - https://betangel.kayako.com/conversation/new...

  • Can I run Bet Angel on an iPad , Mac OS, Linux, Android or other mobile or computer operating system?

    We often get queries on whether you can use Bet Angel on a Mac or an iPhone or an Android tablet etc. Bet Angel is written specifically for a Microsoft windows platform, but there are many ways in whi...

  • I can't log in. HELP!!

    If you cannot log in, check the following for possible solutions: Ensure your Betfair account has funds. Betfair now prevent API access if your account balance is zero. Visit Betfair and deposit funds...

  • Where are the spreadsheet templates?

    When you install Bet Angel, the installer package also stores Excel spreadsheet templates on your hard disk for use with Bet Angel. You will find them in the same directory specified when installing B...

  • Error using Excel - Description: Old Format or Invalid Type Library

    When linking Bet Angel Professional with Microsoft Excel you may get an error similar to this: Error: 0x80028018 (-2147647512)Description: Old Format or Invalid Type Library This is a bug within Excel...

  • What are the minimum specifications for Bet Angel?

    Bet Angel Professional will work on lower specifications but here is the recommended minimum specification. Obviously the higher specification you have the better. Operating system : Windows XP (SP3),...

  • PC or VPS Time not accurate

    By default your computer is set to sychronise it's internal clock once per week via the internet. However, most computer clocks are not designed to be super-accurate and it may be that your own comput...

  • How do I contact you by telephone?

    Due to cost restrictions, we currently do not have telephone support. This enables us to keep the software cost as low as we can. We do provide on-line support and we aim to respond to all queries rai...