FAQ's - Payment, licences, installing software etc.

Frequently asked questions related to payments, billings and serial numbers or account related questions.

• Do you accept, can I pay using Pay Pal?

  You can pay using Pay Pal. However, this is a manual process. Please send the payment via the PayPal.Me service, please use this link: - https://www.paypal.me/RandomHall/ Contact support with your pay...

• Incomplete postcode error when placing an order

  If you get this error when placing an order it's possible that the credit card you have entered has asked you to specifically enter your postcode for the order. This entry field may not show when you ...

• Can I install Bet Angel on more than 1 PC / Computer

  When you take out a Bet Angel subscription or free trial we license it to your Betfair user name. You only need to register a subscription or trial on 1 PC, after that you can download, install and lo...

• I get the error, serial number is wrong for this product?

  We have following two versions of Bet Angel for Betfair; Bet Angel Professional Bet Angel Trader Please ensure you have downloaded and installed the correct version for the serial number you have purc...

• My serial number was rejected as already being used

  You only need to register your serial number once, when you have first installed the software. If you then re-install the software or install it on another machine there is no need to re-register. Jus...

• I have placed an order but not received a serial number.

  Serial numbers are generally sent to you automatically immediately you have placed your order. Using your email address, you can retrieve your serial number using the following link https://bet-angel....

• I've just renewed my subscription, do I need to download the software again?

  No, if you are using the latest version of the software there is no need to download the software again. You can check the latest version by looking at the message of the day and comparing your versio...

• I've forgotten / lost my serial number

  Using your email address you can retrieve your serial number using the following link: - https://bet-angel.dpdcart.com/cart/recoverkey Let us know if you still have any problems or are unable to retri...

• Do you accept can I pay / using Skrill (Moneybookers)?

  UPDATE 1st Match 2019 - We are no longer accepting Skrill payments. Sorry about that. This is due to issues with Skrill not releasing funds when requested. You can pay using Skrill (formerly Moneybook...

• I haven't received my verification code

  When you first use Bet Angel it asks you to link your account to an email address. To do this you need a verification code. We often find that if you have an email address with @hotmail @gmail @live o...