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FAQ's - Payment, licences, installing software etc.

Frequently asked questions related to payments, billings and serial numbers or account related questions.

  • How do I register and set up the software

    How to register your software If you have a serial number, follow the following instructions detailed below this text.  Setting up your account with a serial number If you are a new user of our servic...

  • I want to install & use Bet Angel on a new or 2nd computer

    Bet Angel is licensed by username so you can install a copy on as many computers as you wish once you have initially registered the serial number. There is no need to re-register Bet Angel and you do ...

  • Paying by credit or debit card and not by PayPal

    You can pay for Bet Angel Professional by using a credit or debit card if you do not have or wish to use a PayPal account. Note that PayPal still process the payment and you will still see a PayPal sc...

  • Two step authentication on Betfair

    Bet Angel is compatible with two step authentication from version 1.34.1 If you are on an earlier version of the software this security process will not work. If you are using version 1.34.1 or later,...

  • Upgrade or installation issues

    If you have an older version of Bet Angel installed or if you are simply upgrading to a new release, there is occasionally an issue where the upgrade crashes or does nothing i.e. spinning circle, mous...

  • Transferring settings to a new PC

    If you wish to save or export settings/rules, etc. you will need to locate the following folder. C:\Users\<USERNAME>\AppData\Roaming\Bet Angel\Bet Angel Professional USERNAME is your PC user name i.e....

  • Installation Problems

    Occasionally, some computers may stubbornly refuse to install applications. This may be due to the age of your computer, corrupted files, a failing hard disk or the need for some basic housekeeping.  ...

  • I have bought a new subscription by my account is still asking me to renew.

    When you buy new access or whether you are renewing your account, you are not automatically connected. To ensure your new account is on line, please register the serial number you were provided with, ...

  • My serial number was rejected as already being used

    You only need to register your serial number once, when you have first installed the software. If you then re-install the software or install it on another machine there is no need to re-register. Jus...

  • I've just renewed my subscription, do I need to download the software again?

    No, if you are using the latest version of the software there is no need to download the software again. You can check the latest version by looking at the message of the day and comparing your versio...