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FAQ's - Payment, licences, installing software etc.

Frequently asked questions related to payments, billings and serial numbers or account related questions.

  • How do I register and set up the software

    How to register your software If you have a serial number, follow the following instructions detailed below this text.  Setting up your account with a serial number If you are a new user of our servic...

  • I want to install & use Bet Angel on a new or 2nd computer

    Bet Angel is licensed by username so you can install a copy on as many computers as you wish once you have initially registered the serial number. There is no need to re-register Bet Angel and you do ...

  • Two step authentication on Betfair

    Bet Angel is compatible with two step authentication from version 1.34.1 If you are on an earlier version of the software this security process will not work. If you are using version 1.34.1 or later,...

  • Transferring settings to a new PC

    If you wish to save or export settings/rules, etc. you will need to locate the following folder. C:\Users\<USERNAME>\AppData\Roaming\Bet Angel\Bet Angel Professional USERNAME is your PC user name i.e....

  • How do I cancel a Bet Angel software subscription?

    If you have a software subscription that automatically renews each month, for which no serial number needed to be registered. You can manage your subscription through this link : - https://betangel-su...

  • Upgrade or installation issues

    If you have an older version of Bet Angel installed or if you are simply upgrading to a new release, there is occasionally an issue where the upgrade crashes or does nothing i.e. spinning circle, mous...

  • Installation Problems

    Occasionally, some computers may stubbornly refuse to install applications. This may be due to the age of your computer, corrupted files, a failing hard disk or the need for some basic housekeeping.  ...

  • I have bought a new subscription by my account is still asking me to renew.

    When you buy new access or whether you are renewing your account, you are not automatically connected. To ensure your new account is on line, please register the serial number you were provided with, ...

  • Where can I get a life time licence

    The payment for Bet Angel is on on-going payment. We would only consider doing a one-off payment if we were running down the business or didn't intend to invest in future upgrades. We are committed to...

  • Can I have a second / another trial?

    All trials are handled automatically by our servers so there needs to be at least 13 months before you will be allowed another trial the same product. Trying other Bet Angel products If you have only ...