If you haven't received a reply from support to your query whether through the form on this page or email, that's significantly unlikely.
That probably means we have replied but you haven't seen our response.
You will receive a response from support@'ourbrandname'co.uk. (We have removed our actual domain to stop spam harvesters).
Please check your junk email to allow that email address through. It's very unlikely we haven't responded to your request.