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Knowledgebase : Bet Angel Professional
     
The following resources will help you get started with Bet Angel Professional and give you some help in starting on a profitable journey. Whilst we cannot give answers to general questions such as 'How much should I use?' or 'How do I guarantee a profi...
This can be caused by various different reasons. * If the application has not installed correctly * .NETv2 has developed a corruption * You do not have administrator rights on your computer The first thing to do is to uninstall Bet Angel. Use...
This error can occur for any of the following reasons: * Bet Angel is unable to find a certain file required to start up Bet Angel. You should un-install Bet Angel and then re-install using a fresh download. * You are not logged into Windows with...
Occasionally, Windows will not close a previous session of Bet Angel when you exit or close and you will see this message when you next try to start Bet Angel: To solve this use Windows task manager to find all instances of the Bet Angel process on ...
Trials are limited to once per person and we try to make that clear on the website. This is only fair on those paying full price. If you have paid for the half price trial you can continue using Bet Angel if you make an additional payment of £14.99 ...
When trying to access your account from outside the UK you may get problems and messages along the lines of 'Restricted location'. It is possible that the country you are in simply does not allow access to gambling websites or it could be a restriction se...
Some anti-viruses can give a false positive and falsely identify Bet Angel as malicious. Sometimes, the software will quarantine the file and this will make it impossible to install. Try the following: - adjust your antivirus settings and allow Bet...
Bet Angel Professional has indicators in the status bar at the bottom of the screen that show how quickly Betfair is responding to requests for data - such as price information and bet information. If these numbers seem to be higher than usual then chec...
Bet Angel Professional can display most Asian Handicap markets fully but there are some that will cause issues. The 'Total Goals' Asian Handicap market for a football match can be displayed by Bet Angel fully. However, the 'Asian Handicap' market c...
It is possible for two or more selections in a market to have identical prices. When using automation you can choose to bet on selection in 'Position x sorted in order of favouritism'. When using this condition, the runner listed first in Betfair order ...
This is a characteristic of the way Betfair settle their markets. Betfair settle back and lays separately. So depending on your total market position your account may rise unexpectedly or fall as they settle one side or the other. Because the acc...
From January 2015, Betdaq have increased the number of calls you are allowed to make into their API and for most users this will allow a single instance of Bet Angel for Betdaq to run at full speed without limitation. However, if you exceed the limits y...
It is important for users of any software (including Bet Angel Professional) to be aware of the data usage policy of Betfair and possible charges that can be incurred. In normal use, Bet Angel obtains data from the Betfair exchange via the Betfair API ...
When you see this error it is likely to be a Betfair API issue. Reboot Bet Angel and try connecting in connection mode one. If the error does not repeat then this is pretty much confirmed as an API issue. In this case you will need to refer to Betfair to ...
Some countries are restricted from accessing certain betting exchanges due to local legislation. However it is also possible that your security settings on your account also need attention. It is possible on Betfair to use the my account / security settin...
Sometimes, especially when using the 'dutching' feature, you will see bets being placed at 1000. Bet Angel does this when the stake amount is less than the minimum amount. This is £2 in the UK but can vary in different countries. For example, if the s...
We license the software per Betfair username so you are free to install it on additional computers as long as you are using it with your nominated Betfair username. There is no limit to how many computers you wish to install this on as long as you are in ...
Currently, this is not possible as the live score is not available from Betfair via their API. We did look at alternative sources but these provided a delayed score which is not suitable for live trading. Websites that may help provide up to date sc...
You can pay using Moneybookers. However, this is a manual process. * Make a payment for the required amount in GBP to admin@betangel.com [1] via Moneybookers. Take care that you pay in GBP and not in any other currency. * Then email admin@betange...
Bet Angel requires Microsoft Windows in order to run and does not operate natively on iPad, iPhone, Android, Chromebook or other mobile platforms or other operating systems such as Mac OS or Linux. However, it is possible to use Bet Angel via other de...
No. When placing any type of bet that requires the software to manage the position you will need to leave your computer switched on and Bet Angel running. The betting exchange will not manage your position for you.
Our software is designed for use with the Microsoft Windows operating system. However, we have many users who successfully use the software on Apple Mac computers by running Windows on their Mac. Apple talk about how to do this on their site: http:...
If you have 2-step authentication active with Betfair and you log into Bet Angel using a version earlier than 1.34.2 you will not be able to place bets. Download the latest version here - www.betangel.com/download/
Hardly anybody noticed but on the 18th February Betfair changed their bet matching engine. After we noticed we did a few tests, looked at some data and confirmed immediately that something had changed. Typically in most markets, especially in play, the ma...
This error can occur if: * You have zero account balance with Betfair * You have chosen to use 2-Step Authentication with your Betfair account and have not appended the code after your password. * You have incorrectly entered your username or p...
This fault is often due to the new graphics card or a change of settings on your graphics card. When you use hardware acceleration this will often 'upset' the performance of normal drawing of 2d graphics, try playing with the settings for hardware acce...
If you see this error message then it could be down to one of the following reasons: * User account with very low privileges… try creating a new XP administrator account and using that. * Windows 2000 without the latest service pack * Old version o...
You can customise the way Bet Angel searches for markets. We have had some requests for a way to fast add Each Way markets in Horse Racing. Betfair only recently added each way markets to UK Horse racing, not to be confused with the standard Place markets...
Bet Angel is optimised for a screen display setting of 96 dots per inch (DPI). If screen dots per inch (DPI) display settings is set to 120 then the odds will not display correctly on the screen. You will see something like this: This happens when the s...
No it does not. We can see many strategies in the sports markets where Bet Angel Professional can be put to use but we are unable to find profitable application in the exchange games markets, therefore we have not attempted to make the software compati...
Yes it does. The total data usage calls displayed in Bet Angel automatically takes into account those used by the Guardian multi market feature of our products.
Yes, that is correct. The software can only tally the count against the current instance you are using. If you are using two instances at the same time then it is worth setting the transaction limiter to a lower value. Say your target limit is 20 then ...
Yes, we take into account that both API and non-API calls. Each non-API call has a weighting of 2 units, out of the 20 per second Betfair allows for free.
Yes, the software has audio alerts for suspensions and other market activity. There are pre-recorded sounds but you also also record your own sounds to use.
When placing Dutching bets some of the amounts may be under the minimum bet. When placing bets under the minimum, Bet Angel first has to place a bet at the minimum (£2) at odds of 1000 , add the odd amount then cancel the original £2 before adjusting t...
If you see the message above then this could be happening for several reasons. Check each of the following: * Your account balance is zero. Betfair will refuse an account with zero balance. Deposit funds at www.betfair.com * Your firewall is prev...
This error message can appear if your username has not been granted API permission from Betfair. If using Bet Angel Basic you will not require API permission. If using Bet Angel Professional we automatically request API permission for you when you registe...
The self-extracting version of the Bet Angel installation file can sometimes have some problems if a previous version of the install file is on the machine. It picks up the old install file and uses that instead of the new file. When this happens it wi...
When linking Bet Angel Professional with Microsoft Excel you may get an error similar to this: Error: 0x80028018 (-2147647512) Description: Old Format or Invalid Type Library This is a bug within Excel and can happen when either of the following ...
If the event start time is not showing correctly within Bet Angel it is likely that your time zone settings are incorrect on your computer. Betfair provide the event start time to Bet Angel in GMT. Your computer then converts this to your local time...
It is important to have an understanding how data in an Excel spreadsheet is updated when connected to Bet Angel. A market in Excel will update each time the market data is updated by Bet Angel. If the market is currently displayed in the main applicati...
If you use a looped macro within Excel and connect to Bet Angel you may find the live market data will no longer update whilst the macro is running. This is due to Excel giving priority to the macro and suspending external data feeds whilst the macro is...
This is a Betfair generated error message. The error means that the bet was not placed because the system is calculating the users exposure. This error is most likely to occur when an account is close to the exposure limit or the available to bet ba...
FINDING THE LOG FILES Bet Angel Professional for Betfair stores the last seven days log files on your computer's hard drive. These can be found here - C:\Users\{YOUR WINDOWS USERNAME}\AppData\Roaming\Bet Angel\Bet Angel Professional\Log It is po...
If you are using Windows 7 (or later) you can experience issues with Guardian freezing and/or the software crashing completely. The markets load okay but when you select a market the cursor shows the hour glass and it freezes. This is often caused by the ...
Bet Angel is optimised to give the best performance when connecting to Betfair. But your bandwith really depends on the types of markets you trade, how many bets you place and at what rate you refresh those markets. A tennis "match odds" market only re...
Due to cost restrictions, we currently do not have telephone support. This enables us to keep the software cost as low as we can. We do provide on-line support and we aim to respond to all queries raised within 1 working day. Usually the same day. A...
You can download and install Bet Angel on as many computers as you like. You will not need to re-register the software as registration unlocks your account and not the software. The software is not locked. Just log in using the user-name you originally ...
You cannot ask Bet Angel to place an SP bet directly. However, you can get around this by placing a bet 'outside of the money' and then set unmatched bets to 'Take SP'. For example, if you want to place a BACK bet at SP then place the bet at 1000. T...
HOW TO REGISTER YOUR SOFTWARE If you have a serial number, follow the following instructions detailed below this text. If you have completed a Pay Pal subscription you will not automatically receive a serial number. In this case you need to go through...
It is possible to 'hide' elements of the market overview screen such as the risk meter or the market selection box. To restore these to the original layout you will need to go to the market overview screen, select File menu -> Delete Saved Layout. ...
Occasionally, you may need to send a screen shot of Bet Angel into Support. These can be useful to show settings, error messages and so on when diagnosing a support incident. There are many ways to take a screen shot. It is not recommended to tak...
If you have a second PC or new PC you can transfer screen layout and profile settings by following these instructions: You may have to unhide system files by using the view menu in explorer. But the files are held under: - C:/Users/Your user name...
This is usually due to the stake size or number of bets you are trying to place. The betting exchange is basically refusing to place the bets. If you increase the stake size, this issue will usually resolve itself.
This is usually due to the stake size or number of bets you are trying to place. The betting exchange is basically refusing to place the bets. If you increase the stake size, this issue will usually resolve itself.
This is an error with your Betfair account. This usually occurs because you have tried to log onto your account with the incorrect password and your account has been locked as a security precaution. You will need to phone Betfair customer services and ...
If you cannot log in, check the following for possible solutions: * Ensure your Betfair account has funds. Betfair now prevent API access if your account balance is zero. Visit Betfair and deposit funds. * Check with Betfair that your current loc...
Make sure that when you log on you select 'Use Australian wallet' Similarly, if you have been using the Australian markets and wish to transfer to the UK markets then you will need to log out of the software and log in again this time making sure th...
It is possible the market you wish to view is managed under the 'Australian' wallet. You will need to fund this wallet via the Betfair website and log into Bet Angel by ticking the 'Use Australian wallet and markets' tick box on the log in screen.
Only certain games are supported by the predictor within Soccer Mystic. This is because the amount of activity in some of the markets is insufficient to produce accurate data for the predictor. To find games that are supported go to 'File'...'Add ma...
Please send us your serial number, order number and Betfair username and we will manually set your account for you.
This means that Betfair is trying to contact you and they have left a message on your log on screen. You will not be able to use your account until you log into your Betfair account, read and acknowledge these messages. Once you have done this, you sho...
Bet Angel Professional currently requires .NETv2.0 and will not work with just .NETv3 even if you have this installed on your computer. Some confusion surrounds the version names as they are in fact different frameworks and not later versions of the sa...
All you need to do is to download and re-install the software again, you can then log in again as normal. You can download from our website here [1]. Links: ------ [1] http://www.betangel.com/download/
All you need to do is to download the software from our website and install it on your new computer. You can then log in again as normal. You do not need to re-register. Simply log in using the username you originally registered.
When you buy new access or whether you are renewing your account, you are not automatically connected. To ensure your new account is on line, please register the serial number you were provided with, when you next log on. There is a link displayed o...
Serial numbers are generally sent to you automatically immediately you have placed your order. If you have not received one then it is possible we were not able to issue one or there was a problem or delay in processing your order. In this instance plea...
Please make sure you add the domain "@betangel.com" to your safe senders list in your email client. It is possible that our emails to you are being blocked. We usually respond within 24 hours to queries but response times will vary depending on how busy w...
Bet Angel can be left alone to perform functions in your absence. However, It has not been designed to place bets or trade over the course of the day in your absence, unmanaged at the moment. There are a number of oddities in the way Betfair and spo...
No, if you are using the latest version of the software there is no need to download the software again. You can check the latest version by looking at the message of the day and comparing your version number. The version number appears on the bottom righ...
Windows comes with .NET framework already. Vista comes with version 3.0 for example, but that doesn't mean that your version of windows contains the .NET framework 2.0 or 1.1 libraries. Each version can be installed on the same PC without problem. B...
Occasionally, some computers may stubbornly refuse to install applications. This may be due to the age of your computer, corrupted files, a failing hard disk or the need for some basic housekeeping. If you are experiencing installation problems try the ...
Look in the folder where the application is stored - e.g. - 'C:\Program Files\Optic Limited\Bet Angel - Basic' you should see a file called 'BetAngel.exe.config' Edit that with a text editor (like Notepad) and you'll see a section as follows: All...
The answer here is 'NO'. The P&L data comes raw from Betfair and can only be shown before any commision is applied.
Yes, there is an extensive user guide. You can view it here [1]. Links: ------ [1] http://www.betangel.com/user-guide/
In response to demand to enable more ladders to be displayed on the screen at any one time, we introduced flexible ladder layout options. However, when disabling the Market Depth and Greening columns in the ladder view (by using the ladder settings in the...
If you save several screen layouts in individual profiles and make extensive use of the market overview feature, the market overview chart can sometimes produce a display anomoly. The solution is to undock the overview chart and re-dock. If this doe...
When using the market overview screen you may accidentally select to 'Hide' the risk meter or charting screen. These will reapper when you restart Bet Angel. If the risk meter and chart do not return after restarting Bet Angel you will need to select ...
The confirmation bet 'beep' that can be heard on some computers is a generated by hardware and not the software. Some computers do not have this capability.
You only need to register your serial number once, when you have first installed the software. If you then re-install the software or install it on another machine there is no need to re-register. Just download, install it and log on as normal.
Depending on your configuration and your use of Guardian you are running it is quite possible you are running out of windows resources. This can be even more evident if you try to run multiple instances. This is a windows issue and occurs regardless...
Users in Denmark are required to enter a NemID during login. Both Bet Angel Professional & Bet Angel Trader support this method of login if you tick the 'Interactive Log In' tick box on the Log In screen and press the Log In button. This is cause a betfai...
Some UK markets will not appear in the list if you are logged into the Australian wallet and vice-versa. Also, your account balance will show zero if the wallet you are logged into is not funded. Make sure the 'Use Australian wallet and markets' ...
In Practice mode the result of your automated strategy will be lost when the market is closed which means you cannot check how your strategies are performing. To overcome this we have created a function within Advanced Automation called "Export P&L." When...
You can pay for Bet Angel Professional by using a credit or debit card if you do not have or wish to use a PayPal account. Note that PayPal still process the payment and you will still see a PayPal screen. Also PayPal do not offer this service in al...
We have been made aware by Betfair that heavy use of Practice Mode may place your Betfair account at risk of suspension. Normal use should not cause any problems but continued and ongoing use of practice mode will cause your account to fit into what Bet...
Check that the 'Auto Refresh' check box is ticked at the top of the screen. Once this is done select 'Settings' then 'Save settings' to ensure that this does not untick itself when restarting the application. This may also be due to problems with ...
When this happens it is likley that .Net framework has a process running named "netfxupdate.exe" . End the process through the task manager and everything should return to normal. You may also want to re-install the appropiate version of Microsoft .net.
We are often asked what settings should be used with Bet Angel in order to get the best performance. There is not really a correct answer to this as the settings need to be tuned for your own individual environment. However, we find the following setti...
Sometimes, a configuration file may become corrupt or there may be problems with some features of Bet Angel that you cannot easily solve. This may mean resetting Bet Angel and re-installing as new. Bet Angel makes use of some secondary files it inst...
You don't have to use Global Settings to place a stop loss. In the ladder interface you can use a simple right click stop loss. There is a video which shows you all the information you need Right Click Stop Loss [https://www.youtube.com/watch?v=35TVFnBTug...
CONCEPT In a horse race the whole field is able to be wagered on all the time. Each runner and the chances of it winning inter play with the other runners. If a horse is withdrawn from the race the chances of the other horses winning the race can ch...
The mostly likely reasons for this problem are :- * Your PCs regional settings have changed from UK to another country * Your 'Preferred Timezone' on Betfair is set to something other than UK Time To correct the Betfair related issue access you...
This can be due to a number of reasons - Too many markets in Guardian can consume resources and slow a machine down. Try restarting your computer in the first instance. You may want to tighten up the connection tuner, you should try pulling the value do...
REASON For Bet Angel to function correctly it needs to take the current time and date from your PC. Also, if you are using Windows XP then betfair require you to have installed XP Service Pack 3. SOLUTION Check the time and date by double clicking ...
REASON This usually means your firewall isn't allowing Bet Angel access to the internet. SOLUTION Try temporarily switching off the firewall or internet security software and restart Bet Angel to see if now allows you to log in. If so, reconfigure y...
We've sized the software for 1024x768 resolution minimum, but showing the Windows task bar may eat into the vertical height and hide part of the screen. We suggest un-docking the screen or configure the task bar to auto-hide when not in use.
SETTINGS EDITOR - BEHAVIOUR TAB If you see the text 'n/a' in the trade profit column when trying to green-up the market, it is because Bet Angel has detected that you have used either the dutching or the bookmaking feature in the market. This is a protec...
If you wish to save or export settings/rules, etc. you will need to locate the following folder. X:UsersAppDataRoamingBet AngelBet Angel Professional X: is your main drive and is usually C: for the majority of users. USERNAME is your PC user...
Bet Angel currently requires Microsoft .NETv2 to be installed on your computer. Luckily, Windows Vista and Windows 7 both have this pre-installed. If you run Windows XP you will be prompted to download .NETv2 during the install of Bet Angel unless i...
Bet Angel is compatible with two step authentication from version 1.34.1 If you are on an earlier version of the software this security process will not work. If you are using version 1.34.1 or later, simply add your unique two step authentication c...
This error message is generated if you attempt to place a lay bet and there are no lay odds available. For example, if the back price is at 1000 then the lay price will have no value and you will see the error. This is commonly seen if you try to...
This error can appear for a number of reasons: * if you are running Excel from a network location rather than a local hard drive. Bet Angel will not work with cloud based versions of Excel. Make sure Excel is installed locally. * Insufficient per...
If you wish to use Bet Angel abroad please be aware that restrictions on betting activity may prohibit you from using it in certian countries. These restrictions vary from one country to the next. Unfortunately access from certain territories is res...
There are two methods of using a stop loss with your bets. * Using a temporary quick set stop loss on an open position * Using an automatically applied stop loss on an unmatched offset bet TEMPORARY STOP LOSS This is set via the ladder interfa...
Bet Angel Professional will work on lower specifications but here is the recommended minimum specification. Obviously the higher specification you have the better. * Operating system : Windows XP (SP3), Vista, 7, 8 or 8.1 * A PC with at least a 1.5G...
At Bet Angel we sell VPS which are remotely accessed computers somewhere on the internet. In our case, the VPS's are located in data centres in the UK with a high speed backbone. A backbone is simply the term used for connecting the entire data center ...
Bet Angel doesn't require anything special to connect to Betfair. There should be no additional configuration required for your home set-up. However, if you would like to know port information then see below. These are standard and not exclusive to ...
Betfair place a limit on the amount of calls and transactions that you can perform on their site. If you are very active on the exchanges it is possible that you may incur these transactions costs. Click on the 'about us' area on Betfair to find out mo...
When trying to use dutching, bookmaking or greening up it is possible you may see bets at 1.01 or 1000. The reason you are seeing these odd bets is because the software is placing bets for below the minimum amount usually allowed by Betfair. In order to...
The self extracting version of our software extracts to a temporary area on your PC and then automatically runs setup.exe. If it is installing something else then some other software you have previously downloaded has already placed a setup.exe file at...
When you install Bet Angel, the installer package also stores Excel spreadsheet templates on your hard disk for use with Bet Angel. You will find them in the same directory specified when installing Bet Angel. Usually this is here: C:\Program ...
You can minimise the Ribbon at the top of Guardian by double clicking on a menu item to hide/unhide. You can also right click on the ribbon once it is open and select 'Minimise the ribbon.
When you register as a Bet Angel customer we have to permission your account to be used with your chosen exchange. For that to happen we have to submit your username to the exchange. If we don't do this you will be unable to use Bet Angel. We also need...
For some markets the prices displayed on Betfair may appear to be different to those seen in Bet Angel. This is because Betfair tries to match bets in different ways where possible. See here for a statement from Betfair. http://bdp.betfair.com/in...
For some markets the prices displayed on Betfair may appear to be different to those seen in Bet Angel. This is because Betfair tries to match bets in different ways where possible. See here for a statement from Betfair. http://bdp.betfair.com/in...
With in-play markets, Betfair introduce a delay of up to 9 seconds depending upon the specific market. We do not introduce this delay and there is no way around the delay. From the Betfair website: Why do you have a _delay_ on placing bets on a m...
We tested Bet Angel on a pre-release candidate of Windows 10 and it worked well. We have since tested it on a full release and it also works very well. Obviously you may experience driver issues with the Windows 10 upgrade but once they are sorted there i...
This is a Windows error and indicates a problem with either: - The downloaded file - You are not logged in with administrator rights - The Windows Installer itself - Corrupted system files The first thing to try is to delete the file you have alrea...
This error is usually caused by a number of things. * You have a message waiting on Betfair that is temporarily blocking your account. * You are not allowed to access Betfair via the API from your country If you have checked these three and sti...
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