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Knowledgebase : Frequently Asked Questions
     
Trials are limited to once per person and we try to make that clear on the website. This is only fair on those paying full price. If you have paid for the half price trial you can continue using Bet Angel if you make an additional payment of £14.99 ...
You can pay using Moneybookers. However, this is a manual process. * Make a payment for the required amount in GBP to admin@betangel.com [1] via Moneybookers. Take care that you pay in GBP and not in any other currency. * Then email admin@betange...
Bet Angel requires Microsoft Windows in order to run and does not operate natively on iPad, iPhone, Android, Chromebook or other mobile platforms or other operating systems such as Mac OS or Linux. However, it is possible to use Bet Angel via other de...
No. When placing any type of bet that requires the software to manage the position you will need to leave your computer switched on and Bet Angel running. The betting exchange will not manage your position for you.
Our software is designed for use with the Microsoft Windows operating system. However, we have many users who successfully use the software on Apple Mac computers by running Windows on their Mac. Apple talk about how to do this on their site: http:...
Yes, the software has audio alerts for suspensions and other market activity. There are pre-recorded sounds but you also also record your own sounds to use.
When linking Bet Angel Professional with Microsoft Excel you may get an error similar to this: Error: 0x80028018 (-2147647512) Description: Old Format or Invalid Type Library This is a bug within Excel and can happen when either of the following ...
With Bet Angel, some clients use it for different markets and they have favourite or preferred sports. The Guardian facility in conjunction with Watch Lists is a great way to store your favourite markets. Please be aware, Guardian can only manage market...
Due to cost restrictions, we currently do not have telephone support. This enables us to keep the software cost as low as we can. We do provide on-line support and we aim to respond to all queries raised within 1 working day. Usually the same day. A...
You can download and install Bet Angel on as many computers as you like. You will not need to re-register the software as registration unlocks your account and not the software. The software is not locked. Just log in using the user-name you originally ...
You cannot ask Bet Angel to place an SP bet directly. However, you can get around this by placing a bet 'outside of the money' and then set unmatched bets to 'Take SP'. For example, if you want to place a BACK bet at SP then place the bet at 1000. T...
Occasionally, you may need to send a screen shot of Bet Angel into Support. These can be useful to show settings, error messages and so on when diagnosing a support incident. There are many ways to take a screen shot. It is not recommended to tak...
If you cannot log in, check the following for possible solutions: * Ensure your Betfair account has funds. Betfair now prevent API access if your account balance is zero. Visit Betfair and deposit funds. * Check with Betfair that your current loc...
Make sure that when you log on you select 'Use Australian wallet' Similarly, if you have been using the Australian markets and wish to transfer to the UK markets then you will need to log out of the software and log in again this time making sure th...
All you need to do is to download the software from our website and install it on your new computer. You can then log in again as normal. You do not need to re-register. Simply log in using the username you originally registered.
The terms of the licence does not include holiday breaks and there is no mechanism to implement this. Unfortunately, a temporary suspension of your account for holidays is therefore not possible.
Yes, there is an extensive user guide. You can view it here [1]. Links: ------ [1] http://www.betangel.com/user-guide/
We get a lot of support requests from concerned users of Norton anti-virus products. For some reason Norton SONAR flags Bet Angel as a potentially dangerous file when it is in fact 100% safe. This is a false positive and Norton appears to be the only prod...
In Practice mode the result of your automated strategy will be lost when the market is closed which means you cannot check how your strategies are performing. To overcome this we have created a function within Advanced Automation called "Export P&L." When...
You can pay for Bet Angel Professional by using a credit or debit card if you do not have or wish to use a PayPal account. Note that PayPal still process the payment and you will still see a PayPal screen. Also PayPal do not offer this service in al...
By default your computer is set to sychronise it's internal clock once per week via the internet. However, most computer clocks are not designed to be super-accurate and it may be that your own computer or VPS may need to sychronise more often than this. ...
We are often asked what settings should be used with Bet Angel in order to get the best performance. There is not really a correct answer to this as the settings need to be tuned for your own individual environment. However, we find the following setti...
SETTINGS EDITOR - BEHAVIOUR TAB If you see the text 'n/a' in the trade profit column when trying to green-up the market, it is because Bet Angel has detected that you have used either the dutching or the bookmaking feature in the market. This is a protec...
If you have an older version of Bet Angel installed or if you are simply upgrading to a new release, there is occasionally an issue where the upgrade crashes or does nothing i.e. spinning circle, mouse cursor and then nothing. This can be a corrupt instal...
There are two methods of using a stop loss with your bets. * Using a temporary quick set stop loss on an open position * Using an automatically applied stop loss on an unmatched offset bet TEMPORARY STOP LOSS This is set via the ladder interfa...
Bet Angel Professional will work on lower specifications but here is the recommended minimum specification. Obviously the higher specification you have the better. * Operating system : Windows XP (SP3), Vista, 7, 8 or 8.1 * A PC with at least a 1.5G...
When you install Bet Angel, the installer package also stores Excel spreadsheet templates on your hard disk for use with Bet Angel. You will find them in the same directory specified when installing Bet Angel. Usually this is here: C:\Program ...
With in-play markets, Betfair introduce a delay of up to 9 seconds depending upon the specific market. We do not introduce this delay and there is no way around the delay. From the Betfair website: Why do you have a _delay_ on placing bets on a m...
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